A customer experience company named for where things begin
Orílé Networks offers customer service, technical support and contact-center consultancy to organizations across sectors. We are building a fully remote team of experienced professionals.
The name and the mark
Orílé
An origin, a foundation, an ancestral totem. It stands for the grounded base every customer relationship is built on, and for the values we carry into every conversation.
Networks
What we do every day: connecting companies to their customers, across channels and hours.
The horn blower
For generations, the horn has called people together and carried a message across distance. Our mark shows that call breaking out of the circle, reaching beyond the organization to the people it serves.
What we’re here to do
To be the most trusted partner for customer experience, where every customer feels known, heard and helped.
To deliver seamless, human-centered service for our clients by combining experienced professionals, smart technology and continuous improvement.
One contact, one owner, one experience. You focus on perfecting your work; we take care of your customers.
Our values
Five values that guide how we hire, train and work.
- Ownership
- We aim for the person who takes a case to see it through.
- Empathy
- We listen first and respond to the person, not the script.
- Excellence
- Trained professionals, measured on quality and outcomes, not just speed.
- Teamwork
- Our teams share knowledge and cover, so no one handles hard cases alone.
- Integrity
- We treat customer data and client trust with care at every step.
How we work
Fully remote
We hire experienced people wherever they live, which helps us cover many time zones and languages. Our standard requires each home office to be checked against our security and equipment requirements before go-live.
Small, dedicated teams
Each client gets a dedicated team sized to its volumes, typically with a team lead and a quality coach, so the people answering get to know the products and the customers well.
Orílé Academy
Professionals complete structured training before taking live contacts: our values and standards, empathy and de-escalation, the client’s products, and sector requirements. Length and content are tailored to each engagement.
Technology in support
Automation can take routine requests and give our people better information: routing, customer history, suggested answers and reporting. People handle what needs a person.
Leadership
Orílé Networks is led by a small founding team, each accountable for one part of the business. We’re building that team now.
- Founder and CEO
- Strategy, key client relationships and company governance.
- Head of Operations
- Client delivery, teams and team leads, service levels and quality.
- Head of People
- Recruitment, Orílé Academy, remote-work policies and wellbeing.
- Head of Technology
- Platform, integrations, security and home-office equipment.
- Head of Growth
- Brand, marketing, sales and client success.
Let’s talk about your customers
You focus on your work. We’ll take care of your customers.